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Project Agreement Polices

These policies form the basis of the agreement between Hurricane Protection Solutions & Blinds, LLC (hereinafter referred to as "the Company") and the customer (hereinafter referred to as "the Customer").

 

By approving the requested quotation, for the respective products and services, via email, text, link, or other written communication and making the first payment, the Customer agrees to the following policies governing all services provided by the Company.​​

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The Customer Reserves the Right to Ask for a Formal Contract that includes all the following specifications.

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All previous versions of the policies have been posted at the bottom of this agreement in a readable format, named by the date of posted to the date of its proceeding version, for easier tracking, using the quotation date of issuance. Such date will count as the agreed rules from that project.

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Project Schedule and Deadline

  1. Commencement of Installation Procedures: The project will begin within 6 to 8 weeks following the approval of all necessary permits. Installation will be scheduled for the next available week after securing the required permits.

  2. Notification: Installations are planned, and placed in queue for the week before it starts. The Customer will receive notification one week before and the day prior to the start of installation to be prepared as needed. If the site is inaccessible, the installation will be rescheduled for the next available week, and the Customer will be notified accordingly.

  3. Site Accessibility: The Customer must ensure unobstructed access to the installation site. If access is not provided, installation will be postponed to the next available week. 

  4. Interior Access: If interior access is required, the Customer or an authorized individual must be present. In the event of unavailability, the project will be postponed unless prior authorization is provided by the Customer through written or verbal communication.

  5. Rescheduling by the Company: The Company reserves the right to pause or reschedule installations due to circumstances beyond its control. These may include, but are not limited to: non-requested or not notified site changes made prior to installation, site inaccessibility, adverse weather conditions, instances of harassment or threats, illness or personal emergencies that affect the efficiency or security of the project installation, low personnel, the presence of aggressive or unsupervised animals, or any other unforeseen or hazardous conditions that arise before or during the installation process. The safety of our personnel and customers, and the successful execution of the project, are paramount in such decisions.

  6. National Weather Alerts: In the event of a national weather alert, installation will be postponed to the next available week once the threat has ceased. Weather-related updates will be posted on the Company’s homepage (hpssouthfl.com).

Labor and Manufacturing

  1. Scope of Services: The Company provides materials procurement, manufacturing, delivery, installation, in site unit adaptations, and site cleanup. Additional services, such as permitting, will be provided as necessary, requested, or as indicated in the quotation.

  2. Permitting: The responsibility for clearing all permitting fees rests with the property owner. The Customer has the option to handle the permitting process independently, either as homeowners or through another certified entity. Alternatively, the Customer may choose to have the permitting process managed by a Company’s certified contractor for a separate fee of $500.00, or as homeowners free of charge. The owner has the right to proceed without permitting.

    • Proceeding By General Contractor Fee ($500.00): This fee includes the General Contractor's commission and application ($300.00), notarization of required documents within the Company’s scope ($75.00), and submission and handling of all related transactions ($125.00). 

    • Proceeding as Homeowner ($0.00): If the Customer elects to handle permitting as a homeowner, the Company will provide and submit the necessary application at no cost. This includes any required notary sessions and related transactions.

    • Proceed Without Permits: The Customer has the right to install hurricane protection systems to safeguard life and property from weather-related threats, though this does not exempt the Customer from compliance with private rules, such as those imposed by a Homeowners Association (HOA). For shutters like corrugated or storm panels, no permit is typically required, though notification to the HOA may be necessary. However, for structural additions like accordion or roller shutters, the Customer will need to apply for an HOA permit or a structure addition permit if required. Custom installations require a building permit. For impact windows, which involve a structural change, the Customer must apply through a general contractor. Further and updated details on permitting can be found in the FAQs (Go to the FAQs).

    • Permitting fees: Permitting fees are not included in the quoted price and must be paid by the property owners. The corresponding entitled entities from the city can bring an estimation of the cost for the fees of the project before applying.

    • Permit timeline:  The timeline for processing building permits varies by jurisdiction, and each entity handles submissions differently. While the Company will make every effort to expedite the process, it cannot be held responsible for delays in permit processing timelines.

  3. Manufacturing: Manufacturing will commence after permits are issued, and may include a final site checkup to confirm the necessary product dimensions and locations. No refunds will be granted once manufacturing begins. 

  4. Site Modifications: The Customer must inform the Company of any planned site modifications prior to installation to avoid delays and additional fees due to planning, manufacturing, and/or installation changes. The Company will not be responsible for changes made after the project is in progress unless agreed upon in writing.

  5. Final Quotation: The prices quoted for each listed unit, including discounts, fees, and taxes, are final and binding. Additional units added after the initial quote will be charged at revised rates. Please, review that all wanted units for your project are listed as expected.

Working Environment and in Site Expectations

  1. Animal Control: The Customer is responsible for controlling animals on the property during installation. The Company is not liable for damages or injuries caused by animals. Any damages to the Company equipment, personnel equipment, or injuries sustained by personnel as a result of animal behavior will be the Customer's responsibility and charged added to the final payment.

  2. Installation Span and Prolongation: The duration of the installation may vary based on product type, quantity, location, and other factors. The Company will not be held liable for delays caused by circumstances beyond its control.

  3. Safety and Responsibility: The Company will not assume responsibility for damages or injuries resulting from unauthorized changes or instructions. The Customer may contract the Company's personnel for additional services subject to a separate agreement, non-bonded to the Company.

  4. Cleanup: Our team will clean up the work area upon completion. However, the disposal of bulky objects is the owner's responsibility, the owner has the right to let the personnel know where to dispose the leftover units.

  5. Restroom Access: Our personnel will come prepared, however the Customer is requested to provide access to restroom facilities and water if required by the personnel to avoid delays in the project.

  6. Anti-Discrimination Policy: 

    • The Company upholds a zero-tolerance anti-discrimination policy to ensure a safe, respectful, and inclusive work environment for all personnel and the customers. Any form of discrimination, harassment, or inappropriate behavior directed toward the Company's staff—whether based on race, gender, religion, nationality, disability, or any other protected characteristic—will result in immediate action.

    • In such cases, the Company reserves the right to delay or terminate the project at its sole discretion. Furthermore, a penalty fee will be imposed, the warranty may be voided, and any claims for refunds will be forfeited. The Company also retains the right to pursue legal action if deemed necessary to address and resolve such violations.

    • If a Customer is subjected to discriminatory behavior by any member of the Company's personnel, the responsible individual(s) will face penalties in accordance with the Company's internal rules and disciplinary procedures, which may pursue legal action and termination of position in the Company.

Warranty of Labor and Manufacturing

  1. Warranty of Labor and Manufacture Period: A 10-year warranty applies to all Hurricane Protection Products upon final payment and successful inspection. The warranty may be voided if the Customer fails to perform required maintenance, alters the product without authorization, or defaults on payments.

  2. Payment Contingency: The warranty is contingent upon full payment of all project-related fees, including permitting costs.

Documentation and Permits

  1. Permit Responsibility: 

    • ​If the Customer chooses to handle permitting independently, the Company is not responsible for related delays or issues.

    • If the Customer chooses the Company to handle permitting, the Company will provide all necessary documentation for the Customer to submit to authorities.

  2. Authorization: We will only commence installation after receiving a valid authorization from the homeowner association or relevant entity, or a signed letter or form from the homeowner to proceed without such authorization.

  3. Photographs: The Company reserves the right to photograph the project for documentation and marketing purposes, ensuring that no identifying details such as addresses or resident information are exposed.

Payment Terms

  1. Initial Payment: A down payment is required upon the Customer’s approval of the quote agreement to be valid. The balance must be paid within 15 days of project completion. A late payment fee of 3% will apply to balances not cleared by this deadline.

  2. Additional Fees: The Customer is responsible for all homeowner association or building permit fees related to the project. Non-payment will result in a 5% late fee and possible suspension of services, not excluding possible additional fees from the entitled permitting entities. All other disclosed additional fees may apply.

Non-Payment Terms

  1. Late Payments: Failure to pay within 15 days will incur a 3% late fee. Persistent non-payment may lead to legal action, termination of the project, and forfeiture of any deposits or fees paid.

  2. Termination: Non-payment may result in the termination of the permitting processes, and penalties from the respective entities, and cancellation of installation without refund.

Clarifications

  1. Product Purpose: Hurricane protection products are designed to ensure the safety of residents and should be treated as essential, not luxury, items.

  2. Permit Documentation: The Customer may choose to handle permitting or may opt for the Company’s assistance at an additional cost.

  3. Project Timeline: The contract concludes upon installation. Delayed payments will result in additional fees.

  4. Institutional Independence:

    • ​Homeowner associations and city offices operate independently. We strive to expedite approvals but cannot control their timelines or private rules. Most agencies do not process documents during holidays and weekends, dealing to these processes as homeowners, may expedite the verification and approval process.

    • The Company will provide documentation to expedite the process and help to fill forms if necessary or if help is requested at no additional cost.

Independent Personnel

 

  • Independent Personnel: The Company functions as a logistics provider, engaging certified independent contractors for installations.

    • Contractors Status: The Company's trusted contractors operate independently of the Company and maintain their own insurance, ensuring they meet all legal and professional requirements. Each contractor is a verified professional with proven expertise in their respective field and has established a trusted relationship with the Company through long-term collaboration.

    • Professionalism: To further safeguard quality and professionalism, all installers are required to have a minimum of five years of experience in their trade, and must provide documented proof of their qualifications and expertise before being authorized to work under the Company’s name. This rigorous vetting process ensures that the personnel executing the project are highly skilled and dependable.

Confidentiality

  • The Company agrees to protect the confidentiality of all information provided by the Customer, disclosing it only when necessary for the fulfillment of the contract and as required by law.

Miscellaneous

  • Authority: Each party has the right to enter into this agreement and perform its obligations.

  • Assignment: Neither party may assign this agreement without the express written consent of the other party.

  • Notices: All formal notices related to this agreement will be delivered via email to the as specified in the corresponding quotation. If an alternative method of communication is requested or recorded, notices will be sent accordingly. Both parties are responsible for ensuring that their contact information remains up-to-date to facilitate timely and effective communication throughout the duration of the project.

  • Counterparts: This agreement may be executed electronically and will be binding on both parties.

  • Attachments: Any photos or images referenced in the agreement may be attached as documentation in the respective shared quote.

By making the initial payment and approving the respective quotation, the Customer affirms acceptance of these policies and confirms that all terms are understood.

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The customer has the right to ask for a formal agreement

(All Formal Agreements by 2024 are Signed Electronically)

Previous Versions by range of Date:

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  • Most Agreements Previous to the date of 06/01/2023 were signed traditionally under a written contract.

  • The customer has the right to ask for a formal agreement (All contracts, by 2024 are signed electronically).

  • All quotations passed 07/06/2024 were sent electronically via text and email.

  • Agreements Previous to the date of 08/16/2024 and after 06/01/2023 were made under an electronic contract agreement via App.GetHearth.com platform, and shared by text message and email.

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